سياسة الاستبدال والإسترجاع

Return and Exchange Policy To benefit from the return and exchange services, the original invoice must be presented. Returns are accepted within 7 days and exchanges within 14 days from the date of purchase, in accordance with the conditions below: The product must be in its original condition, the same as at the time of purchase, with all accessories and in its original packaging. In case of purchasing a bundle or offer package, the customer must return all products included in the package, and partial returns are not allowed, provided that all products are in their original condition. The customer bears the shipping cost for returns or exchanges. Sukkarah Store has the right to cancel any customer's order in case of a website malfunction, a pricing error, or stock depletion, and to refund the amount to the customer's bank account or card. The customer has no right to demand the product to be provided. Our policy is subject to change without notice. Sukkarah reserves the right to modify policies at any time without prior notice to the customer. In case of bank transfer: the refund – transfer – to your account will be processed within 2 to 12 working days. (Associations and offers) and modification requests are not refundable based on the instructions of the Ministry of Health.